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N.B. documentation has moved to http://wiki.bestpractical.com/.

Docs on this site are liable to be out of date. They are no longer being maintained here. You should update your bookmarks accordingly. The documentation that appears below is maintained purely for historical purposes, and is now out of date.

Request Tracker 2 Documentation

 Introduction to RT - [PDF Version]
Users Guide - [PDF Version]
Administrators Manual - [PDF Version]
Installation and Configuration Guide - [PDF Version]
FAQ - [PDF Version]
Developers notes - [PDF Version]

Most Frequently Supplied Answer:
If making any changes to your RT2 configuration files, you must STOP your webserver and then START it again.
An 'apachectl restart' or 'kill -HUP' command will not work, you must stop, and start again so that cached data is flushed.

Further Help:
If you cannot find the answer to your question here, you should try the mailing lists which are at http://www.fsck.com/projects/rt/lists.html.

Comments and suggestions:
If you have any comments or suggestions for these docs, or would like to join the documentation team, please fill in this form.
Please don't submit your questions about installing or using RT, instead refer to the mailing lists linked to above.


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RT version 1 Documentation (no longer maintained)
Frequently Asked Questions
User's Guide
Mail Gateway Commands
Template Howto



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