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Docs on this site are liable to be out of date. They are no longer being maintained here. You should update your bookmarks accordingly. The documentation that appears below is maintained purely for historical purposes, and is now out of date.

Request Tracker 2 Documentation

{NEOWEBSCRIPT ERROR: Connection to database failed FATAL: database "helglive" does not exist }
Connection to database failed
FATAL:  database "helglive" does not exist

    while executing
"pg_connect -conninfo {dbname=helglive user=feargal}"
    invoked from within
"$safeInterp eval pg_connect $databaseName $args"
    (procedure "SAFE_pg_connect" line 7)
    invoked from within
"pg_connect -conninfo $dbstring"
    (procedure "doquery" line 12)
    invoked from within
"doquery {dbname=helglive user=feargal} {SELECT filename,title FROM rtdocs_articles ORDER BY priority} a b"
    ("uplevel" body line 1)
    invoked from within
"uplevel $args"
    (procedure "slave_unknown" line 4)
    invoked from within
"doquery $_dbstring $_query a b"
    (procedure "hselect" line 2)
    invoked from within
"hselect {dbname=helglive user=feargal} {SELECT filename,title FROM rtdocs_articles ORDER BY priority} {
	$title -
	$title -
	

Most Frequently Supplied Answer:
If making any changes to your RT2 configuration files, you must STOP your webserver and then START it again.
An 'apachectl restart' or 'kill -HUP' command will not work, you must stop, and start again so that cached data is flushed.

Further Help:
If you cannot find the answer to your question here, you should try the mailing lists which are at
http://www.fsck.com/projects/rt/lists.html.

Comments and suggestions:
If you have any comments or suggestions for these docs, or would like to join the documentation team, please fill in this form.
Please don't submit your questions about installing or using RT, instead refer to the mailing lists linked to above.


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